Recruitment

Data Analyst

Michael Cassel Group produces and presents world-class musical and theatrical productions, live entertainment experiences, major events & ceremonies, and concert tours. Our reputation for marrying artistic excellence and commercial savvy has positioned Michael Cassel Group as one of the world’s leading theatrical producers. Through our continued successes, we are expanding the business’ interests to include investment, acquisition, and creation of new theatrical intellectual property in Australia, Broadway and on the West End.

We are looking for a fabulous Data Analyst to work with the marketing team to devise and implement our data marketing strategy. You will be required to analyse, review and cleanse customer data from various internal and external sources in conjunction with our Salesforce CRM system.

Key Responsibilities

• Work closely with the marketing team to understand business requirements and develop audience engagement initiatives.
• Extract, validate and clean data from multiple sources.
• Deliver campaign and system reports when required.
• Perform data loads and data quality reviews across workflows, process builders, approval processes, outbound messaging, in addition to providing knowledge about the reviews/outcomes.
• Develop and document workflows, approval processes, outbound campaign solutions and a customer knowledge centre.
• Work with Data Marketing Manager to develop best practices to extract data on request from internal and external stakeholders and communicate findings to the team.
• Support data related functions for marketing systems, including the development of lists, reports, dashboards.
• Undertake aspects of design, development, coding and testing of contractual reporting and documentation.
• Other work as directed.

Environment

• Work collaboratively with internal and external stakeholders;
• Meet with internal stakeholders on a regular basis;
• Work collaboratively and willingly in a small team that is “all hands-on deck”.
• Work to Company’s policies.
• Reflect the Company’s culture and brand with external partners and stakeholders by functioning in a manner which is collaborative, contemporary, innovative, ambitious and, importantly, fair.

Requirements

• Required understanding of the Salesforce platform: Sales Cloud, Pardot, Force.com, Salesforce Admin and/or Developer experience essential.
• Knowledge of Einstein Analytics.
• Highly skilled in Excel.
• Minimum 5 years’ commercial experience.
• Knowledge of software development methodologies, standards, design tools and specification representation.

Capabilities and competencies

• Attention to detail, numerical ability, and data entry skills.
• Deadline focused.
• Ability to investigate issues and find solutions.
• Ability to work autonomously as well as part of a broader team.
• Highest integrity in professional and personal life.

The position description is not an exhaustive list and may change from time to time to meet the changing needs of the Company.

This Data Analyst role is based in Sydney.

Applications close: Monday 21 June 2021

Marketing Manager

Michael Cassel Group produces and presents world-class musical and theatrical productions. Our reputation for marrying artistic excellence and commercial savvy has positioned Michael Cassel Group as one of the world’s leading theatrical producers. Through our continued successes, we are expanding the business’ interests to include investment, acquisition, and creation of new theatrical intellectual property in Australia, Broadway and on the West End.

We are looking for a dynamic Marketing Manager who is directly responsible for supporting the Senior Marketing Manager in implementing all media and strategic planning, marketing plans, media schedules, advertising creative, partnerships, and promotional activities to maximise ticket sales on all theatrical productions.

Key Responsibilities

• Collaborate with Head of Marketing and Senior Marketing Manager to determine overall marketing and sales
• Manage day-to-day marketing campaigns and ensure all activity supports the agreed strategies, remaining within budget and achieve sales goals agreed with ticketing.
• Manage day to day efforts of the project team across ticketing, media, social media, creative, promotional and publicity agencies to drive the marketing and sales strategies.
• Keep Head of Marketing and Senior Marketing Manager updated on the production’s day-to-day and future marketing operations.
• Work with appointed media agencies to deliver media strategy, planning and buying on time and on budget.
• Work with digital team to develop, execute and sustain innovative online strategies incorporating website, online media and social
• Develop creative briefs and oversee deadlines, trafficking and approval of all creative assets and production with appointed advertising agency.
• Work with appointed social media manager to drive creation and implementation of social media activity, including overseeing creation of content and ensuring this activity drives engagement and revenue.
• Develop and maximise relationships with partners and key stakeholders to maximise support through online activity, media channels and third-party promotions.
• Create marketing presentations to pitch media, tourism and other third parties for partnerships on each production or event.
• Manage partner contract fulfillment and asset creation.
• Work with ticketing team to analyse ticket sales, customer research, market conditions and trends across entertainment categories, price and demand, and competitor information.
• Work with the publicity team to create and manage press events and opportunities, PR launches, partner and trade events including hospitality, cast performances, meet ad greets and workshops.
• Ensure consistent and accurate reporting in conjunction with the finance department.
• Work with the finance team to raise POs and pay bills for vendors.
• Provide marketing support as required to contribute to the success of all our offerings.
• Other duties as required.

Environment

• Work collaboratively with internal and external stakeholders;
• Meet with internal stakeholders on a regular basis;
• Work collaboratively and willingly in a small team that is “all hands-on deck”.
• Work to Company’s policies.
• Reflect the Company’s culture and brand with external partners and stakeholders by functioning in a manner which is collaborative, contemporary, innovative, ambitious and, importantly, fair.

Requirements

• An understanding of production brand guidelines, marketing strategies and assets.
• Minimum 5 years successful experience in marketing management from strategy to implementation either as a client or in an advertising or media agency.
• A strong understanding of the requirements of maintaining sales targets in a competitive and dynamic marketplace.
• Experience in, and passionate about live entertainment.
• Highly proficient in Microsoft Outlook.
• Web savvy and a firm grasp of social media.
• Marketing Degree or relevant tertiary qualification.

Capabilities and Competencies

• Superior written and verbal communication skills.
• Strong decision-making skills with a persuasive and credible presentation style.
• Highly organised with meticulous attention to detail.
• Ability to exercise creative thinking and initiative.
• Ability to prioritise, problem solve and work to strict deadlines in a busy environment.
• Ability to work well under pressure in a fast-paced, ever-changing environment.
• Highest integrity in professional and personal life.

The position description is not an exhaustive list and may change from time to time to meet the changing needs of the Company.

This Marketing Manager role is based in Sydney.

Applications close: Monday 21 June 2021

Ticketing Assistant

Michael Cassel Group produces and presents world-class musical and theatrical productions. Our reputation for marrying artistic excellence and commercial savvy has positioned Michael Cassel Group as one of the world’s leading theatrical producers. Through our continued successes, we are expanding the business’ interests to include investment, acquisition, and creation of new theatrical intellectual property in Australia, Broadway and on the West End.

We are looking for an impressive Ticketing Assistant who is directly responsible for supporting the Ticketing Manager in maximising ticket sales on all theatrical productions.

Key Responsibilities

• Ensure pricing decisions and methodologies for all ticketed offerings are followed & implemented effectively and efficiently in accordance with set ticketing goals and targets.
• Assist in the collection of data for analysis, reporting and implementation of yield management techniques for all ticketed offerings.
• Inform the Ticketing Manager and Producers about issues, potential problems, or trends.
• Proactively solicit and cultivate strategies to increase sales, working to set goals and targets for each production and ticketed event.
• Work always to optimise revenue potential.
• Manage sellable inventory & holds to ensure all seats are available for sale.
• Closely work to the release schedule for initial inventory roll out, including any appropriate pre-sales and priority offers in collaboration with the marketing team.
• Assist the Ticketing Manager on event builds including pricing, build maps, revenue estimates & hold placements.
• Report on daily and advance ticket sales and the performance of all sources of sales, as well as identifying any issues, potential problems, or trends.
• Contribute as required to assist in the monitoring or placement of sales and marketing campaigns and initiatives.
• Provide on-site attendance at the Theatre and Box Office as required where required e.g., Opening Nights.
• Coordinate house seats as required between MCG and box office.
• Work to prevent and manage secondary and re-sale market activity.
• Other duties as required.

Environment

• Work collaboratively with internal and external stakeholders;
• Meet with internal stakeholders on a regular basis;
• Work collaboratively and willingly in a small team that is “all hands-on deck”.
• Work to Company’s policies.
• Reflect the Company’s culture and brand with external partners and stakeholders by functioning in a manner which is collaborative, contemporary, innovative, ambitious and, importantly, fair.

Requirements

• Minimum 2 years successful experience in sales and ticketing.
• Demonstrated success in improving ticket sales and revenue potential.
• A firm understanding of ticketing sales and the broader market.
• Must be proficient in Microsoft Office, especially Microsoft Excel.
• Strong understanding of ticketing terminology/principles and entertainment ticketing systems.

Capabilities and Competencies

• Superior written, verbal communication and presentation skills.
• Meticulous attention to detail.
• Solutions focussed approach to problem solving.
• Superior organisational and negotiation skills.
• Can-do attitude and willingness to roll-up-sleeves and do whatever it takes to get the job done.
• Ability to work well under pressure in a fast-paced, ever-changing environment.
• Highest integrity in professional and personal life.

The position description is not an exhaustive list and may change from time to time to meet the changing needs of the Company.

This Ticketing Assistant role is based in Sydney.

Applications close Monday 21 June 2021.

Client Services Representative

TixTrack is a partnership between TixTrack Inc and the Michael Cassel Group to provide ticketing for live entertainment and cultural organisations in Australia and New Zealand.

TixTrack Australasia has recently launched and we are looking to recruit a dynamic Client Services Representative to support TixTrack’s Australian clients.

TixTrack (www.tixtrack.com) is a specialist software house and service provider focused primarily on ticketing technology for cultural institutions. TixTrack provides cutting-edge Cloud-based technology and serve clients across 4 continents and 20 different territories.  Formed in 2008 and headquartered in Los Angeles, CA, TixTrack has over 25 full-time employees based across the US, UK, Armenia, and New Zealand, including specialist developers, UX designers, and data analysts. In September 2015 TixTrack developed and launched Nliven, a world leading mobile-first ticketing system. To date Nliven has provided the mobile UI for 4 Las Vegas Cirque du Soleil shows, ticketing for Nimax Theatres in the West End, London, and the Disney Tickets ticketing platform across the United Kingdom. Nliven’s VIP requests and group sales tools are also in use in 1 Los Angeles and 14 Broadway theatres. Our very successful analytics product, TixTrack Pro, (incorporating Dynamic Pricing and Predictive Analysis modules) are also utilised in hundreds of venues in North America.

Michael Cassel Group produces and presents world-class musical and theatrical productions, live entertainment experiences, major events & ceremonies, and concert tours. Our reputation for marrying artistic excellence and commercial savvy has positioned Michael Cassel Group as one of the world’s leading theatrical producers.        

TixTrack has also developed an ultra-modern timed-entry ticketing system for museums and galleries called Ticketure (www.ticketure.com), which is currently being used by the Broad Museum and Huntington Gardens in Los Angeles, Spyscape, the Guggenheim Museum and the Sloomoo Institute in New York City, as well as the Museum of Science and Industry in Chicago and many other top museums throughout the United States.

Key Responsibilities

• Undertaking the specification, configuration, and setup of new TixTrack client installations, including related hardware such as ticket printers and scanners;
• Undertake full training on all aspects of our product range to new and existing clients, including related hardware such as ticket printers and scanners;
• Undertake the ongoing setup, configuration, and monitoring of venues, productions, and promotions on behalf of our clients, including pixel tracking;
• Maintain a comprehensive working knowledge of our full product range in the context of operating an agile scrum development program with new software releases every two weeks;
• Logging and responding to client support calls and inquiries via phone and email in an efficient and timely manner;
• Regular input and feedback into the further development and enhancement of the product range;
• Occasional product demonstrations to prospective clients and attendance at trade shows;
• Servicing, monitoring and regular reporting on all TixTrack client installations in Australia; and
• Other duties as required.

Environment

• Work collaboratively with internal and external stakeholders;
• Meet with internal and external stakeholders on a regular basis;
• Work collaboratively and willingly in a small team that is “all hands-on deck”;
• Work to TixTrack policies;
• Reflect the TixTrack partnership’s culture and branding with external partners and stakeholders by functioning in a manner which is collaborative, contemporary, innovative, ambitious and, importantly fair.

Capabilities and Competencies

• A minimum of 3 years’ successful experience in setting up and administering live entertainment ticketing systems and hardware.
• Experience training clients and/or staff in the use of and configuration of ticketing systems.
• Box office sales and marketing experience.
• You must possess an innate ability to provide exceptional levels of customer service.
• Excellent organisational skills and meticulous attention to detail.
• Superior written and verbal communication skills and presentation skills.
• A genuine interest in new technology and have an aptitude for learning new programs and acquiring new skills.
• Strong decision-making skills with a persuasive and credible presentation style.
• Can-do attitude and willingness to roll-up-sleeves and do whatever it takes to get the job done.
• Confident, outgoing, and ambitious; patient and empathetic; with a good sense of humour.
• Ability to work well under pressure in a fast-paced, ever-changing environment.
• Highest integrity in professional and personal life.

The position description is not an exhaustive list and may change from time to time to meet the changing needs of the Company.

This Client Services Representative role is based in Sydney.

Applications close Friday 4 June 2021.

Technical & Mechanist Swings

Michael Cassel Group produces and presents world-class musical and theatrical productions, live entertainment experiences, major events & ceremonies, and concert tours. Our reputation for marrying artistic excellence and commercial savvy has positioned Michael Cassel Group as one of the world’s leading theatrical producers. Through our continued successes, we are expanding the business’ interests to include investment, acquisition and creation of new theatrical intellectual property in Australia, Broadway and on the West End. Michael Cassel Group also represents an exclusive boutique stable of distinguished clients who inform, influence, and entertain by leveraging its long-standing relationships across media and entertainment.

We are looking to engage Technical and Mechanist Swings on our Australian premier theatrical production of “Harry Potter and the Cursed Child” at the Princess Theatre, Melbourne.

Duties may vary for each position will be determined by the Technical Director with regard for the needs of the production.

Key Responsibilities

• Perform all work customarily undertaken by either a Technical Swing or Mechanist swing on a first-class theatrical production.
• Under supervision of the Head Mechanist undertake automation and scenery maintenance and /or other show and stage maintenance.
• Undertake performance duties.
• Participate in the set up & load out of scenic & staging elements and automation equipment and/ or create and update plots/rosters/checklists and reports;
• As directed, learn and cover the performance, rehearsal, and maintenance duties of the SFX Technician.
• Cover various mechanist and other crew plots as required.
• Assist in supervising all technical aspects of the Production including documentation, maintenance, rehearsals, and performances of the Production.
• Participate in the set up & load out of scenic & staging elements and automation equipment or assist with Props plots and maintenance.
• Attend all meetings, performances, rehearsals, training, and other calls as required.
• Liaise with company management regarding any matters of concern about safety, staff or conduct at work.
• Ensure compliance at all times with WH&S laws, policies & guidelines.
• Other duties as required.

The position is Melbourne based.

Applications close Thursday 20 May 2021

Applicants are required to submit the following information:

• Current Resume
• Cover Letter which includes claim for the role
• Contact details for 2 referees.

There are currently no positions available.

Please visit regularly for future opportunities and visit our LinkedIn page for future postings.